About Rachel

Rachel is a key member of the Marsh Physio Plus team, supporting patients from their first contact with the clinic and helping everything run smoothly behind the scenes.

Before joining the team, Rachel built her career with the John Lewis Partnership, working across a wide range of roles in both shop and head office settings. Throughout that time, the themes that ran consistently through her work were people and change, helping others feel more informed, more supported and better able to navigate decisions and transitions.

That experience now underpins the way she supports patients at Marsh Physio Plus. Rachel helps make the clinic experience feel straightforward, efficient and welcoming, whether she is assisting with bookings, answering practical questions or helping patients manage their account.

Rachel has lived in or near Marlborough for most of her life and brings a calm, friendly and approachable presence to the team. Beyond the clinic, she is a keen birder with an impressive knowledge of birdlife.

How Rachel helps

Rachel plays an important role in the day-to-day running of the clinic and in helping patients feel supported from the outset. She can help with booking appointments, answering general queries, guiding patients towards the most appropriate next step and assisting with account-related matters.

As an integral part of the patient journey, Rachel helps ensure that communication is clear, practical and personal, making it easier for people to access the care and support they need.